Emis Access

What is Emis Access?

Emis Access is when you can view, book and cancel appointments at the surgery from home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service – you can do this in your own time, day or night.

Plus, Patient Access is not just for booking GP appointments – the popularity of online appointment booking has led to more online features being added, including:

Repeat prescription ordering
Change of address
New patient pre-registration
Secure message facility
Viewing medical record

To register for Emis Patient Access. 

Please attend the surgery in person and ask at reception for a sign up form.
Once we have verified your identity a document will be printed with your log-on details and instructions on how to complete your registration yourself at home.
If you have problems when you try to register you may need to ask for your Emis Access to be re-set and another registration document will be printed for you to try again. If you are still unable to register please do not hesitate to ring the surgery and we will try and resolve any issues you may be having.

Applying for online access on behalf of another registered patient 

Parents/carers with a child under the age of 11 can have the registration forms to act on behalf of the child.
If you are a carer for or have a child that is 11-15, there is a separate form to fill out which you can collect at reception along with the registration forms. This enables you to log in on behalf of that patient. (This will be removed once the child is 16 years old)
We are unable to give out registration forms on behalf of another patient unless we have got signed consent to do so, otherwise they will need to attend the surgery to collect it themselves or to fill out a consent form for a relative/friend to collect the form for you.

Terms and Condition of Use

It is your responsibility to ensure that your EMIS Access details are not used by anyone else. If you lose your log-in details you can request a user ID reminder and/or password reset from the Patient Access website if you provided an email address and mobile phone number when registering. The practice does not have access to your password. If you have forgotten your password, we cannot reset it for you, we can only cancel your registration and issue a new registration document, you will need to use these new details to re-register.
We will be monitoring the use of this service. If we find that a user is abusing the service, we will issue a warning letter. Where the situation does not improve, or recurs, access will be removed.

Examples of inappropriate use are:

Booking appointments and not turning up for them.
Booking appointments for other family member using your name.
Consistently booking inappropriate appointments with the Doctor.
Please note that you are limited to booking 2 appointments per week.

Prescriptions Online

The message box in patient access prescription can be used to order medication that is not on your repeat list but only if you have had it from us before, if you have been given new medication from the hospital, we require either a letter from the consultant stating the medication or you will need to attend the surgery with the medication so we can request it from the GP.

Appointments Online

Routine appointments are available to book up to 4 weeks in advance and also book on the day appointments will be available to book every day from 7.30 am.

Please do not book appointments for repeat medication or test results as these can be done at reception or over the telephone for results. Please not also that GP’s cannot give antibiotics for infections such as colds and flus, please self-care or ask advice from the local pharmacy.

If you are unsure as to whether you need to see a nurse or a GP please call to check with reception staff to minimize wasted GP appointments.

Any appointments that you have booked, whether booked online or not will be listed online.

Please ensure you cancel any appointment you do not need.

Care Record Online

When you apply for Patient Access, you will  be given a form that gives you choice as to what you want to see on Emis Access this can include some of your care record ie. Allergies, immunizations and/or test results.

Existing users of online access: You are likely to only have access to you core records (allergies & medications). Please ask at reception if you would like access to your immunizations and/or test results.

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